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Microsoft outlook support3/25/2023 The Microsoft support agent will give you a security code-enter it when prompted. Heres how: Navigate to the Add account page, type in your email address, and hit Continue. Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: ![]() The app connects your computer with the Microsoft support agent’s computer using a remote connection. Quick Assist web appįor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents. Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure. This feature requires a Microsoft 365 administrator account. Select Run Tests: Outlook User Connectivity to download and run the diagnostic. ![]() The diagnostics perform automated checks to detect issues and provide possible solutions to fix them. Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. There are Microsoft diagnostics that you can run to troubleshoot connectivity issues. Option Two - Use the Start menu to open Quick Assist:įor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.įor Windows 10: Select Start > Windows Accessories, then select Quick Assist. To see the latest version information for click-to-run installations, click. If you see Office Updates under Product Information, as shown in the following figure, you are using a click-to-run installation of Office. Option One - In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To determine whether you are using a Click-to-run version of Office, click the File tab in Outlook, and then click Office Account. ![]() To open Quick Assist, please follow these instructions: The side-by-side image above shows the old and new icons. For more information contact your support person or admin. Note: If you are on a work or school device you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store.
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